Gillitts Cattery | FAQS

Giliitts Cattery is based in 7 Sunbird Lane, Gillitts, KwaZulu-Natal, and is easily accessible for cat owners in Hillcrest, Kloof, and the greater Durban area.

We focus on calm, low-stress cat boarding. Each cat stays in a private, escape-proof suite with a quiet environment and personalised care, helping them feel safe and settled throughout their stay.

Our cattery is designed to be peaceful and secure, with clean, well-maintained spaces and minimal noise. This helps reduce stress and supports your cat’s natural routine.

Yes. We specialise exclusively in cat boarding, which allows us to create a calm, cat-friendly environment without the stress that other animals can cause.

Yes. Our setup and care approach are designed to support both short and extended stays, with a focus on keeping cats comfortable over time.

Where possible, we aim to accommodate reasonable requests to support your cat’s routine and comfort. Please discuss any specific needs with us before booking.

We are open for drop-offs and collections on weekdays (Monday to Friday) and closed on weekends and public holidays.

Drop-off and collection times:
8:00 AM – 11:30 AM
3:30 PM – 6:00 PM

Fridays (extended hours):
8:00 AM – 11:30 AM
3:30 PM – 7:00 PM

Check-in time is from 3:30PM to 6PM and check-out time is from 8:30 AM to 11:30 am.
There will be an additional days fee for late checkouts, subject to hotel availability, and we do not guarantee the provision of a lodging space for your cat in this time (ie. they may have to wait in their carriers).

Yes. We recommend booking early, especially during school holidays and peak travel periods, as spaces fill quickly.

During peak periods, such as December, we encourage booking two months in advance of your intended reservation. These bookings will only be accepted once a 50% deposit is paid.

All cats must possess a valid FVRCP vaccination for the entire duration of their reservation. Kittens above 8 weeks must have received at least 1 vaccination shot covering their stay. Adult cats must have completed the full course of vaccination shots or have a valid titer antibody blood test result displaying sufficient antibodies of the FVRCP vaccine. If your cat is ineligible for vaccination, a veterinarian’s note certifying your cat’s fitness for boarding must be submitted.  

Yes, you may WhatsApp us at 0824874196 to schedule a viewing appointment.
Before doing so, we ask that you review all our FAQs and booking page to see if any of your concerns have already been answered.

Please bring:
– A favourite toy/small blanket (optional)
– A grooming brush (optional)
– Cat carrier
– A pipette of cat flea treatment
– Individually packed & labelled meals (Only for frozen food)

Each wet meal must be labelled in the following format along with a set of written feeding instructions:

a. Name of Cat
b. Date & Time (e.g. 13/5/2022, Lunch)

Vet card
Sterilization certificate/tipped ears
FIV/FeLV negative test
A valid FVRCP vaccination (covering the stay)
 
Vaccination should be completed at least 14 days prior to check-in date

Cats above 8 months of age displaying signs of sexual maturity must be sterilized

Cats must be free of parasites. You are required to provide a pipette of spot-on parasite treatment at check-in.

You can book by contacting us via phone, WhatsApp on 082 487 4176, or email hello@gillittscattery.co.za. We’re happy to answer questions and help you plan your cat’s stay.

Please contact us via WhatsApp us at 0824874176 for modifications or cancellations pertaining to your reservation. Your request must be received at least 48 hours prior to boarding beginning.

Please also review our policies regarding modifications and cancellations below before contacting us or making a booking at Gillitts Boarding Cattery:

Reservations made for lodging during December are strictly non-refundable.
Modifications to reservations during non-peak season can be made free of charge, subject to cabin availability. 

We follow consistent routines, provide a quiet environment, and encourage familiar scents from home. Each cat is cared for based on their individual personality and comfort level.

Cats are monitored at least twice daily to ensure they are eating, drinking, and settling well. We keep a close eye on behaviour and overall wellbeing.

Yes. We regularly care for shy and sensitive cats. They are given time and space to settle, with gentle, minimal interaction until they feel comfortable.

No. Cats are housed separately (unless from the same household) to reduce stress and ensure safety.

We provide Hill’s Science Diet™ cat food, with the option for owners to bring their cat’s preferred food to maintain routine and comfort during their stay.

Yes. We can provide whatsapp updates for peace of mind, especially for longer stays or first-time boarders. This is typically limited to one update per week depending on availability.

If your cat becomes unwell during their stay at our Gillitts cattery, we will contact you immediately and arrange transport to your preferred veterinarian. If you are unavailable, we will follow your pre-approved medical instructions provided during booking. (as instructed in our booking form)

We do have freezer facilities for the storage of frozen cat meals. However, we ask that the meals be provided in separately portioned-sized containers so that we can distribute them with ease. Additionally, please ensure that the package is labeled with your cat’s name and feeding instructions.